Shipping Information

Thank you for considering Bascart for your next conscious purchase.

Delivery charges

All our products are dispatched by the individual brands who are part of the Bascart community, which is why you might find multiple shipping charges being applied at checkout. Delivery charges may vary according to the origin and destination of your chosen pieces, as well as their weight and sizes. All relevant delivery options and final shipping charges will be displayed at checkout.

Delivery times

You can find estimated delivery dates for each item on its respective product page. Our delivery estimates include the process of manufacturing and
preparing the pieces you ordered, a transit time with the shipping carrier, and today’s date. This is why the actual delivery time of your order may vary.

Order and dispatch confirmation

When you place an order with us, you will receive an order confirmation email from Bascart and we will let the brand you ordered from know to dispatch your order. Once your order has been dispatched, we will keep you updated via email with tracking information (when available) and an estimated delivery date.

Return Policy

You can return your ordered items that aren’t worn or washed and with the label attached, within 30 days. Make sure they are in their original package and use our return form. Please be aware that you will have to pay for the return, we settle these return costs with the refund.

Return Policy

You can return your ordered items that aren’t worn or washed and with the label attached, within 30 days. Make sure they are in their original package and use our return form. Please be aware that you will have to pay for the return, we settle these return costs with the refund.

Return & Exchange

If you’re not 100% satisfied with the items you received,please Contact Us within 14 days upon receiving them to initiate the return process.

Return Process

  1. Please Contact Us on our site, indicating the item(s) you would like to return and the reason, attach photo(s) for quality problems.
  2. After receiving return address and instructions from us, please package up the item(s) to be returned with the original packing.
  3. Drop off your package at the local post office.
  4. After returning, provide the return receipt from the shipping company indicating the weight and the tracking number of your returns,
    we could expedite your refund/exchange. Once your refund has been issued, you will receive a confirmation email.

Return Process

  1. You have 14 days to decide if an item is right for you, if you would like to return or exchange the item please contact Contact Us within 14 days of delivery.
  2. We do not accept returned items that were sent back by you directly without checking with us first.
  3. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry,mask and accessories.
  4. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed,
    or altered in any way.
  5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost, unless a mistake is
    made by ChicMe.
  6. We will arrange an exchange or issue a refund after we have checked your return tracking number or receipt.
  7. Order cancellation:In order to deliver the package as soon as possible, we use a local high-quality prepaid logistics company. When the order status
    is «Packaged», the package has been handed over to the logistics company, resulting a logistics cost. A 10% cancellation fee needs to be applied when
    canceling. We will NOT accept an order cancellation request if the status of order is“In transit”

Return Address

We have warehouses in different countries around the Globe! If you want to return the items, please do not hesitate to Contact Us Our customer service will provide you with the nearest return address base on your order details within 24 hours.

How do I track my returns and refunds?

  1. Check your Orders & Returns page to confirm whether you’ve been refunded for a return.
  2. It may take up to 14 business days from when you mail your return package to receive a refund. If your refund hasn’t been issued within that time,
    please contact us.
  3. To track returns, use the tracking number on the prepaid label.
  4. After we’ve received your return, we’ll refund the price you paid for your item back to your original payment method.
  5. f you paid for all or part of a delivery with Stitch Fix credit, any amount charged to your saved payment method will be refunded first, and the remaining
    amount will return to your credit balance.